Community guidelines
The Telstra Business Community (community.telstrabusiness.com)
website is designed to spark conversation about business topics,
Australian telecommunications, Telstra Business products and services
and broader technology issues.
All comments submitted via the Telstra Business Community website are reviewed by a moderator.
By submitting a comment or post to the Telstra Business Community
website, you consent to Telstra reproducing and publishing that content
(either in whole or an edited version of the posting) to the Telstra
Business Community, and in other Telstra websites or Telstra
publications.
All Telstra employees participating in Telstra Business Community should be aware of Telstra’s Social Media Policy – Telstra’s 3 Rs of Social Media Engagement
(PDF – 61KB). This policy sets out three basic principles for social
media engagement, Representation, Responsibility and Respect (the 3 Rs).
Moderation aims
Our community guidelines aim to ensure the Telstra Business Community blogs are inclusive and inviting.
Toward that end, moderators will ensure that user comments are
relevant and appropriate, and may take any steps they deem appropriate
to ensure content meets the site’s Comment moderation policy, described below.
Standard operating hours for comment moderation
- The Telstra Business Community blogs will be monitored and actively moderated during standard operating hours only: Monday to Friday 9am-5.30pm AEST.
- During our standard operating hours we’ll aim to review all comments within 48 hours
- We will aim to review all content submitted outside of standard
operating hours, or over the weekend, within the next two working
days.
Comment moderation policy
Postings may be edited for reasons of space, clarity, to remove
offensive, threatening or unlawful content, or to avoid repetition.
You may not be directly contacted if your post has been rejected.
- Please ensure you address the conversation (blog) topic
- Please respect the views of others
- You must supply a valid email address to post a comment. Your email address will not be published
Contributors may not submit content that: is
threatening, abusive, defamatory, indecent, menacing, harassing,
offensive, infringes any person’s intellectual property rights,
including copyright, impersonates anyone, misrepresents a relationship
with any person or organisation, encourages others to commit unlawful
acts, harasses anyone or is unlawful in any way.
It is in your interests, as well as ours, to ensure that all content is lawful.
You may face personal liability if content you submit is published and is unlawful.
For example, if you submit material which is defamatory and cannot be
defended, then you could be sued by the person defamed. In addition,
the following types of postings are not permitted:
- repetitive messages, including cross-posting, flooding, and spamming
- messages of excessive length (more than 1000 words or 2500 characters)
- viruses, files, or potentially harmful code
- advertising, promotions, or similar material
We reserve the right to reject posts that direct readers to third-party websites.
Community standards
To ensure the dialogue on Telstra Business Community remains relevant
and engaging for all users, you’re also expected to observe 10 simple
principles. Our moderators apply these principles when reviewing your
comments.
- We welcome debate and dissent, but personal attacks (on
blog authors, moderators, other users or any individual),
persistent trolling and mindless abuse will not be tolerated.
The key to maintaining Telstra Business Community as an engaging
and inclusive space is to focus on intelligent discussion of
relevant subjects.
- We acknowledge criticism of Telstra Business’s
products, services, policies and performance, but will not publish
persistent misrepresentation of the Telstra Corporation, our Board,
our shareholders or our staff. For the sake of robust debate, we will distinguish between constructive, focused argument and propaganda or smear tactics.
- We understand that people often feel strongly about the
issues discussed on Telstra Business Community, but we may reject
or remove any content that others might find offensive or
threatening. Please be pleasant and respectful of the
opinions and beliefs of others. Not everyone has a thick skin, so
please consider the impact your comments may have on others.
- We reserve the right to redirect or curtail
conversations that descend into repetitive flame-wars based on
ingrained personal opinion or generalisations. We don’t want to
stop you discussing issues you are passionate about, but we do ask
users to find ways of sharing their views that do not feel
alienating, threatening or toxic to others.
- We will reject or remove any content that may put us (or you) in legal jeopardy, for example, this includes potentially defamatory comments, or material posted in potential breach of copyright.
- Keep it relevant. We know that conversations can be
wide-ranging, but if you submit commentary wholly unrelated to the
original blog topic (”off-topic”) then it may be rejected or
removed, in order to keep the discussion on track.
- Queries or comments about moderation will not be published. The
moderator’s decision is final and no correspondence will be
entered into. Abusive posts will be deleted, as will posts asking
‘why was my post deleted?’
- Telstra Business Community does not supplant existing
Telstra Business customer service or complaints resolution forums,
but it is an arena for discussion and for two-way feedback. Please
direct any individual customer service issues or complaints to the
channels listed on our contact us
page. Any individual service issue reported via Telstra Business
Community may be forwarded to an appropriate Telstra Business
representative who will attempt to contact you via email, or via the
Telstra Business Community blogs, to resolve the matter.
- Maintain a measured tone and don’t shout. Any comments submitted in ALL-CAPS, or similar, may be rejected. Also
be aware that you may be misunderstood, so try to be clear. Expect
that people may understand your post differently than you
intended. Tone of voice (sarcasm, humour and so on) doesn’t always
translate well online, so err on the side of caution.
- The platform is ours, but the conversation belongs to everybody.
We want this to be a welcoming space for intelligent discussion,
and we expect participants to help us achieve this by notifying us
of potential problems and helping each other to keep conversations
inviting and appropriate. If you spot something problematic on our
blogs, please report it.
Your use of the Telstra Business Community website
Your use of the Telstra Business Community website is governed by the Terms of Use and Copyright & Trade Mark Matters of Telstra.com.
Sharing information is the essence of social media. However, many
elements of the site such as text, pictures and logos are subject to
copyright. To avoid infringing copyright, we ask that you link to
material on the site rather than reproducing it. Quoting from a post in
the context of a discussion is generally acceptable, but please do not
copy and paste large sections of text on to third party websites.
If you wish to reproduce an entire post, a picture or a logo, or if
you are unsure about whether your proposed use is acceptable, please
email the Telstra Business Community team.
